Deny one, lose hundreds (ARTICLES)

If you are doing business,  you need to be very cautious from  several angles. One particular aspect is customer claim. There is no assurance of a hundred percent service ,  But you can try for 99% !!

If you can provide 99% service to your client, which you can boast to be the best service in The world !!

Of course you are trying to provide 100% services for your clients & everything is going very well.  But you should not be complacent. Because you already know that you can  provide only 99% services, trying for 100% is just a remote possibility !! So keep quiet and do better each time you learn from previous experiences .

In between you will get customer claim, one , two , three or more , it is normal for business. Because we are human, we all are different in character !!

At that situation what should you do, deny?  or respect the claimants & try to fix the problem ?

The logic of the situation .   If you respect the claimants,  you win the game & your business will auto- advertise  through them.

On the other hand,  If you deny the claimant,   you lose the game ! Your business reputation will be tarnished,  again through the claimant, from one to tens & hundred possible clients.